Help Center

All decals orders are shipped within 1-3 business days, Monday to Friday via USPS. Except on holidays (Christmas, Thanksgiving, Labor day, Black Friday weekend...), or exceptional activity rush. Custom orders may take 2-7 before they ship.

During the Christmas period, shipping may be delayed due to the shipping carrier contact us for express shipping option. Orders placed on holidays or weekends are processed the next business day. Orders are shipped from Virginia. Most delayed orders are shipped within 5 business days. 

All orders are shipped according to the information supplied by the customer. If a package is not delivered due to an error made by the customer in submitting improper shipping information, we will RESHIP the package with corrected address at the customer's expense. If delivery attempts have been made to deliver the package by the shipping company, and it is returned to Yoonek Grpahics, the package will be resent at the customer's expense. 

If customer wishes to cancel the order after it has been shipped, all return policies will apply. Any fees incurred as a result of the package being returned to us will be deducted from the refund issued.

Yoonek Graphics will not be responsible for any delays in shipping due to the shipping company's error(s). This includes local delivery errors as well as international customs issues. We reserve the right to change shipping providers without notice.

Outside of the US shipping First Class International or USPS International tariffs, customs fees and taxes are the buyer's responsibility. Your package will be shipped via USPS First Class International and unfortunately there is no tracking number available for international orders at this time!!  PLEASE BEWARE WE WILL NOT BE HELD RESPONSIBLE FOR LOST OR DAMAGED ORDERS!!!**** Please contact us about rush orders or to follow-up on your order directly, we will be glad to assist you.

Yoonek Graphics aims for your complete satisfaction. All decals, prints, vinyl murals are custom made to order. Please look over your order and make sure you have the size, color, and/or material right before placing an order. If you are not sure about the colors as all screen monitors can show colors differently, you can order samples prior to your purchase. If you receive an item that doesn't meet your expectations, please let us know just how we can fix it within 7 DAYS of receiving your item and we'll make it right.  

Any returns or exchanges will be honored within 30 DAYS of the date of purchase, including manufacturing defects or shipping damage! There is no re-stocking fee for defective, or damaged merchandise, and return shipping charges will be waived. Please contact us if you have any issues. Do not dispose or send back your damaged decal before contacting us!!!  WE REQUIRE PROOF IN A FORM OF A PICTURES emailed to support@yoonekgraphics.com.

Most decals will qualify for an exchange if you are not completely satisfied with your purchase and need to exchange it for a different size, different color, or different item. You will be responsible for the additional shipping fees as well as shipping the original item back. Any products that have been used in any way cannot be accepted for exchange or return! 

If you destroy the decal during installation, we may offer you a replacement at a reduced cost. In order to qualify for a lower cost replacement, you must send us the damaged decal or provide sufficient proof of the damaged decal.

Custom orders are not eligible for any returns. Custom orders qualify ONLY for an exchange due to manufacturing defects or shipping damage.

RETURN ADDRESS

If you are eligible for a return/refund/or exchange and need to return your purchase,  you should mail your product to: 
YoonekGraphics.com

PO BOX 2330

Weaverville NC 28787

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Dimensions are in Inches; Height X Width.

PRINTED VINYL is much easier to install and will closely resemble what you think of as a "peel and stick" sticker. Printed vinyl is basically what it sounds like, inks are used to print a design onto clear or white vinyl and because of that, printed vinyl can produce a decal that has many multiple colors. Printed wall decals are also ideal for gradients and shading, photographs, illustrated artwork, and when specific colors need to be maintained.

CUT VINYL takes a little more time and patience to install, but once installed it can appear to be hand painted. Cut vinyl decals have no background, the background that you see behind the cut vinyl design is what you install it onto. Cut vinyl decals are die-cut from pre-colored rolls of vinyl and because of that you are limited by color selection. We compare cut decals to cutting shapes out of construction paper. You have a single color to work with, and multiple colors can be layered during installation.

Cut Decal

1. Clean the area thoroughly with rubbing alcohol or soap and water. Do not use a glass cleaner because it will leave a residue behind that will prevent the sticker from adhering well.

2. Rub a squeegee or credit card firmly across the sticker through the clear transfer tape to prepare it for application. This ensures the sticker will cling to the transfer tape and removes any air bubbles that may have formed.

3. Peel the white paper backing off the sticker. If the sticker clings to the backing, slowly replace the paper backing and repeat Step 2.

4. Slowly lower the sticker onto the surface and rub it in place firmly with a squeegee or credit card. For best results, wait 24 hours before moving to the next step.

5. Slowly peel the clear transfer tape off at an angle. Be careful not to pull the sticker off the surface. If sticker pulls away from the surface repeat Step 4.

6. Enjoy and thank your self for making this great decision.

Printed Decal

1. Clean the area thoroughly with rubbing alcohol or soap and water. Do not use a glass cleaner because it will leave a residue behind that will prevent the sticker from adhering well.

2. Peel and Stick.

3. Enjoy and thank your self for making this great decision.

No unless noted in tittle or description. Both Cut and Printed Decals are made of permanent adhesive. Although it is easy to remove; once it is removed the adhesive will try to bond with the surface causing the decal to tare or warp. 

Removing the decal is as simple as peeling away the vinyl with the tips of finger nail or the corners of a credit card. We recommend preheating the vinyl with a hair dryer before peeling to re-activate the adhesive. Heating the vinyl prior to peeling will minimize or eliminate adhesive residue. 

Allow the decal to cure for 24 hours before washing. The decal will hold up in a car wash.

Yes.